Refunds, Returns and Cancellations

Program & League Cancellation Policy*

One month or more notice: Full refund minus a 5% processing fee that is charged by the registration provider upon registration.
One week to one month notice: 50% cash refund + 50% credit applied to the account for future use.
One week or less: 100% Credit applied to account that can be used for future programs. 

Once the program has started: There will be no refunds provided.

*This policy is in place because at the time of registration, and the start of each program, we hire coaches and pay for courts for the entire season based upon registrations. 

OnPoint Athletics Clothing & Return Policy

You may return items that are in new condition within 30 days of delivery. The items must be in new condition, items that are used or damaged may be denied a refund or exchange.

How to Return an Item
Please contact darren@onpointathletics.ca for any return or exchange of items. You will be asked details of your return or exchange. Once details have been given the return or exchange will be determined. 

Final Sale Items
Final sale items cannot be returned. Including discount code clothing items. 

Shipping
Customers will be charged for shipping on items being returned or exchanged. 

Return Process
Once customers have emailed darren@onpointathletics.ca for their return or exchange, please allow 7 days for us to process the order. Once processed you will receive an email confirmation. Shipping information for return address below. 

Return Payment
In most cases you will be refunded your item and the payment of purchase. This refund will happen once we have confirmed the item is able to be returned (item is still in new condition). The original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

OnPoint Athletics Return Address 

OnPoint Athletics
Attn: Darren O’Neil
37 Mill Street West
Kingsville ON
N9Y 1W1

Cancellations
Once you have processed the order it cannot be cancelled. If there are any changes to the order items you can not cancel specific items once processed. The entire order must be cancelled, you can not cancel specific items.

To cancel an order please email darren@onpointathletics.ca

If your order cannot be cancelled please follow the steps listed above in our Return Policy.